Exchange and Refund Policy
Exchange and Refund Policy
What products are eligible for exchange/returns?
Products purchased during SALE / Promotions as tailored fits or with customization option of reliable fits or increasing length will not be eligible for return or exchange. Tailored products are also eligible for discounts during SALE period. Please note, custom sizes,any modifications on products are treated as Tailored products. Tailored products are not applicable of returns or refunds. Please email care@RMSMOBILES.com for any clarifications.
We offer a “no questions asked” return/exchange policy for Apparel. For accessories (e.g., hairbands,masks,scrunchies); we do not offer refunds. If a damaged piece is received, we will replace the piece for you. This policy is applicable as follows:
For products purchased at discounted prices (during sale, using promo-code etc.), we only offer an option to exchange standard sizes.
For products purchased at full prices, we offer both returns and exchanges for standard sizes.
For customized orders, e.g., length adjustment to standard sizes etc., orders are treated as Tailored orders and only free alterations are available. Returns and exchange is not available.
For accessories, eg.,scrunchies/hairbands are non-returnable. We only exchange the product if product delivered is damaged or defective. Please be sure that all items that are to be returned or exchanged must be unworn and in their original condition with all original tags and packaging intact. Any items that were damaged during transit must also bear the tag for us to process the return. Items that are damaged or altered once the tags are removed, may not be accepted and will be sent back to the customer. Our pieces are quality checked and adhere to strict quality standards.
Post the alteration window of 7 days from date of delivery will be accepted on a case to case basis and will be chargeable at an extra cost depending on the scope of alteration.
Please note:
Carefully check that all products you’ve received are correctly against your order.
In case of any damage or error in supply, kindly intimate the issue via e-mail within 48 hours of delivery with relevant images attached.
On verification, we will offer you replacement or refund within 10 days from return of product.
Products must be returned in their original packaging, tags and labels should be intact.
What if I need to exchange/cancel my order?
Orders are cancellable for up to 12 hours after they are placed. If you need to make any changes, email order@RMSMOBILES.com After 12 hours, your order is already under processing and we are unable to cancel or change it in any way.
INTERNATIONAL ORDER RETURNS
We do not provide reverse pick up facility in case of international shipments. All back and forth shipping and brokerage charges for returns or exchanges will be paid by the customer.
All applicable brokerage or customs charges on international shipments will be paid by the customer.
All other applicable conditions and terms of our return and refunds above apply to international returns.
Important things to keep in mind while sending back the product for return/exchange:
All items must have the original tags, and should be unworn, unwashed, and undamaged with no smell of perfume, deodorant or detergent.
All items should be free of make-up or tan marks
Please ensure correct pieces for return/exchanges are handed over to the delivery executive. We take no liability incase incorrect piece is handed over. Additional reverse and forward shipping charges will be levied for pickup of correct pieces again and shipping back wrong piece.
To ensure your RMSMOBILES products are not damaged during shipment, please re-use the entire original packaging (including the sleeve) for proper care and protection
All alteration/exchange/return requests have to be initiated within 7 days of receipt of product. You have to email at order@RMSMOBILES.com from your registered email id to trigger the request.
It takes about 12-15 working days to complete your return/exchange request post your request has been triggered.
Primary return/Exchange pickup will be done once (which includes 3 attempts by the delivery partner). Incase the pickup is cancelled by the customer, additional charge will be levied for triggering pickup again